Shipping

Where we currently ship

The ZHOELALA USA storefront accepts shipping addresses within the United States and international destinations where an approved carrier service is available at checkout.

International availability depends on the destination, package, and live carrier services available for the order. If no approved international rate is available, checkout cannot continue for that destination.

Order preparation

Paid orders enter ZHOELALA fulfillment after payment has been authoritatively confirmed.

Processing and carrier transit can vary. ZHOELALA does not publish a guaranteed delivery date unless a specific service is expressly presented as guaranteed.

Shipping methods

U.S. standard shipping is free on eligible orders. For international orders, checkout presents approved live carrier options for the destination and package. The customer chooses from the available services before continuing.

International shipping is charged at the approved carrier rate shown at checkout with no ZHOELALA shipping markup. Carrier, service, and estimated transit information are shown when available.

Duties, taxes, and other import charges, if any, are the customer's responsibility and are not collected by ZHOELALA at checkout.

Shipping address

Please enter a complete and accurate shipping address during checkout and review it carefully before completing your purchase.

If you notice an address problem after ordering, contact ZHOELALA USA as soon as possible. Address changes cannot be guaranteed once fulfillment has begun.

If an address correction is required because the shipping address provided at checkout was incorrect or incomplete, a $12.95 address correction fee may apply.

Tracking

When tracking information is available for your shipment, it may be provided after the order has been prepared and handed into the fulfillment process.

Carrier tracking estimates are provided by the carrier and may change while a package is in transit.

Carrier delays and delivery issues

Weather, carrier operations, holidays, address issues, and other conditions can affect transit after a package leaves ZHOELALA.

If your shipment appears unusually delayed or you have a delivery problem, contact us and we will review the order and available shipment information.

Returns and exchanges

Shipping rules for returns, size exchanges, damaged products, and incorrect items are covered by our Returns & Exchanges policy.

Need help?

Questions about an order, shipment, or delivery? Contact ZHOELALA USA.