Privacy Policy

Information we collect

The information we collect depends on how you use the storefront.

Order and checkout information

When you prepare or place an order, we may collect information such as your name, email address, optional phone number, shipping address, order items, quantities, and order-related details.

Customer-care communications

If you contact ZHOELALA USA, we may receive the information you include in your message and use it to respond to your request.

Storefront browser storage

The storefront uses browser storage for functional purposes. For example, local storage may retain shopping-bag information, and session storage may temporarily retain checkout-attempt information needed to continue a purchase flow.

How we use information

ZHOELALA USA LLC may use information collected through the storefront to:

• provide and operate the storefront;
• prepare, process, and fulfill orders;
• confirm payments and order status;
• provide shipping and customer support;
• handle returns, exchanges, and refunds;
• protect the storefront and order systems;
• maintain business and transaction records; and
• comply with applicable legal obligations.

Payments

Payment is handled through Stripe-based checkout services. ZHOELALA USA may receive payment-status and transaction-related information needed to confirm and manage your order.

The ZHOELALA USA storefront does not ask you to enter payment-card details directly into a ZHOELALA-hosted card form.

Service providers

We may use service providers to support functions such as website hosting, commerce infrastructure, payment processing, data storage, shipping, fulfillment, security, and customer support.

We may provide those service providers with information reasonably necessary for them to perform services for ZHOELALA USA.

Advertising and analytics

The current storefront does not intentionally deploy an advertising pixel or analytics tracking stack as part of its launch implementation.

If ZHOELALA USA later introduces analytics, advertising technologies, or additional cookie-based features, this policy and any required consent controls should be updated to reflect that implementation.

Cookies and similar technologies

The current storefront relies on functional browser storage as described above. Additional cookies or similar technologies may also be set when required by infrastructure or third-party services involved in a transaction.

A broader customer-facing Cookie Settings experience is not represented here as active unless and until that functionality is implemented.

When information may be disclosed

We may disclose information when reasonably necessary to process an order, provide requested services, prevent fraud or misuse, protect our rights or systems, comply with law, or respond to lawful requests.

ZHOELALA USA does not represent customer information as being sold merely because operational service providers process information on our behalf.

Data retention

We may retain order, transaction, customer-care, and related business records for as long as reasonably needed for fulfillment, support, accounting, recordkeeping, dispute resolution, security, and legal obligations.

Temporary browser storage may remain on your device until it expires, is cleared by the storefront, or is removed through your browser settings.

Your privacy requests

Depending on where you live, applicable law may provide rights concerning your personal information.

You may contact ZHOELALA USA to ask a privacy question or submit a request. We may need to verify the request before taking action.

Security

We use administrative and technical measures intended to protect storefront and transaction information. No method of transmission or storage can be guaranteed to be completely secure.

Changes to this policy

We may update this Privacy Policy as the storefront, business operations, or applicable requirements change. The updated version should be posted here with a revised date.

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