Returns & Exchanges

Keep your sandals in returnable condition

Please try your sandals on indoors first. Returned or exchanged sandals must be unused, clean, unworn outdoors, undamaged, and in resalable condition.

Please include the original packaging whenever reasonably possible.

Size exchanges

A $12.95 exchange shipping fee applies when the replacement pair is sent.

Replacement availability depends on current USA inventory at the time the exchange is processed.

Returns

A $12.95 return shipping fee is deducted from the approved refund.

Wrong, damaged, or defective item

If ZHOELALA sent the wrong item, or your sandals arrive damaged or defective, or there is another ZHOELALA error, contact us so we can review the issue and make it right at no shipping cost to you.

Refunds

Approved refunds are issued to the original payment method after the returned merchandise is received and inspected.

After ZHOELALA processes the refund, your bank or payment provider may need additional time to post it to your account.

Final Sale

Normal launch merchandise is not treated as Final Sale merely because it was purchased online.

If ZHOELALA offers a Final Sale item in the future, that status must be clearly shown before purchase.

Start a return or exchange

Contact ZHOELALA USA and include your order information and the reason for the return or exchange.