Privacy Policy

A legal disclaimer

Last updated: December 21, 2025

Thank you for visiting Zhoelala USA (“Zhoelala,” “we,” “our,” or “us”).
We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, make a purchase, or interact with us.

By using our website, you agree to the practices described in this Policy.

Privacy Policy - the basics

Information We Collect

We collect the following types of information:

A. Personal Information

Provided when you place an order or contact us, including:

• Name
• Email address
• Phone number (optional)
• Shipping/billing address
• Payment information (processed securely through third-party providers; we do not store full credit card details)

B. Automatically Collected Information

Collected through cookies, analytics, and website tools:

• IP address
• Device information
• Browser type
• Pages visited and time spent
• Referral sources

C. Optional Information

Collected if you engage in additional features:

• Newsletter sign-up information
• Survey responses
• Social media interactions

How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Communicate about your purchase, shipping, or support requests
• Improve website performance, features, and user experience
• Send marketing emails (only if you opt in)
• Prevent fraudulent activity
• Comply with legal obligations

We do not sell or rent your personal information to third parties.

How We Share Your Information

We may share information with trusted third parties who help us run our business, such as:

• Payment processors (e.g., Stripe, PayPal, Wix Payments)
• Shipping carriers
• Email marketing platforms
• Website analytics tools (e.g., Google Analytics)
• Advertising partners (only with consent where required)

All third-party partners are required to keep your information secure.

Cookies & Tracking Technologies

We use cookies to:

• Analyze website traffic
• Remember user preferences
• Streamline checkout
• Improve marketing relevance

You may disable cookies in your browser settings, but some features may not function optimally.

Data Retention

We retain your information only as long as necessary to:

• Provide services
• Meet legal, tax, and regulatory requirements
• Resolve disputes
• Maintain business records

Your Rights

Depending on your region (including U.S. state laws, GDPR, and other applicable regulations), you may have rights such as:

• Accessing your information
• Requesting corrections
• Requesting deletion
• Opting out of marketing
• Withdrawing consent
• Requesting a copy of your data

To exercise these rights, contact us at: hello@zhoelala.us

Data Security

We use industry-standard security measures to protect your data, including:

• SSL encryption
• Secure payment gateways
• Restricted access controls
• Regular monitoring for vulnerabilities

While no system is 100% secure, we take all reasonable steps to safeguard your information.

Children’s Privacy

We do not knowingly collect information from individuals under the age of 13.
If you believe we mistakenly collected such information, please contact us to request deletion.

Changes to This Privacy Policy

We may update this Policy from time to time.
The “Last updated” date at the top reflects the most recent update.
Continued use of the website indicates acceptance of the revised policy.

Contact Us:

If you have questions about this Privacy Policy or how your data is handled, please contact:

💌 hello@zhoelala.us